1. Overview

At Souk Kabeer, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help with our straightforward returns and refund process.

2. Return Eligibility

Our Refund and Return Policy is designed to provide protection for your purchases within 30 days of the delivery date.
. However, there are certain exceptions where the policy may not apply to specific types of items. Please take note of the following:
    • Personalized and Custom-Made Items
    • Fragile or Perishable Items: This includes items like food, dairy, eggs, and flowers.
    • Items Not Suitable for Return: Such as underwear, lotion, toothpaste, and other items related to hygiene or health protection.
    • Destroyed or Damaged Items: If you have damaged or destroyed the items, excluding damages to the package incurred while checking the contents.
    • Decreased Value Due to Use: If the value of the items has substantially decreased due to your use or partial consumption, such as with used items.
    • Decreased Value Due to Time: If the value of the items has substantially decreased over time, making them unsuitable for resale.
    • Damaged Package of Copyable Items: This applies to unwrapped CDs, DVDs, and computer software.

Valid Reasons to Return an Item:

    • Delivered product is damaged (physically destroyed or broken) or defective (unable to switch on).
    • Delivered product is incomplete (missing items and/or accessories).
    • Delivered product is incorrect (wrong product/size/colour, fake item, or expired).
    • Delivered product does not match the product description or picture (not as advertised).
    • Delivered product does not fit (unsuitable size).
It's important to note that this guarantee is an addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence. We are here to support you in case anything goes wrong.

3. How to Initiate a Return

To initiate the return process, reach out to our customer service team via email(support@soukkabeer.com) or utilize the WhatsApp chat option available on our Contact Us page on our website.
Return Authorization: Upon contacting us, If your return successfully meets our criteria, you will be assigned a Return Authorization number along with the designated return address for sending back the product.
Shipping the Product: Kindly note that you are responsible for shipping the product back to us. For added peace of mind, we recommend utilizing a trackable shipping service or opting for shipping insurance. Your satisfaction is our priority, and we appreciate your cooperation in ensuring a secure return process.

4. Refund Process

Return Inspection Process: Upon receiving the returned item, our dedicated team will carefully inspect it to ensure it aligns with our established return conditions.
Refund Approval: If your return successfully meets our criteria, we will promptly approve the refund, and the process of issuing the refund will commence.
Refund Processing Time: Expect your refund to be processed within 7-10 business days from the date we receive the returned item. We appreciate your patience during this period.
Partial Refunds: In specific situations, partial refunds may be considered. This may occur if the returned item is not in its original condition, is damaged, or is missing parts for reasons unrelated to our error. We are committed to fair and transparent practices in processing refunds.
Rejection and Item Return: In the event that a return is rejected based on our inspection, we will promptly communicate this decision to you. If you wish, we can return the item back to you, and our team will provide further assistance to address any concerns. Your satisfaction is our priority, and we aim to make the return process as clear and customer-friendly as possible.

5. Exchanges

Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately for an exchange.
Stock Availability: Exchanges are subject to stock availability.

6. Shipping Costs for Returns

on-Refundable Shipping Costs: Please note that the original shipping costs are non-refundable. In the event of a refund, the cost of return shipping will be deducted from your refund.
Exceptions for Our Errors: However, in cases where the return is necessitated by our error, such as receiving a defective or incorrect item, we take responsibility for covering the return shipping costs.

7. Contact Information

For any questions regarding our Returns and Refund Policy, please contact us
please contact us at support@soukkabeer.com.