1. Overview
At Souk Kabeer, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help with our straightforward returns and refund process.
2. Return Eligibility
Our Refund and Return Policy is designed to provide protection for your purchases within 30 days of the delivery date.
. However, there are certain exceptions where the policy may not apply to specific types of items. Please take note of the following:
Personalized and Custom-Made Items
Fragile or Perishable Items: This includes items like food, dairy, eggs, and flowers.
Items Not Suitable for Return: Such as underwear, lotion, toothpaste, and other items related to hygiene or health protection.
Destroyed or Damaged Items: If you have damaged or destroyed the items, excluding damages to the package incurred while checking the contents.
Decreased Value Due to Use: If the value of the items has substantially decreased due to your use or partial consumption, such as with used items.
Decreased Value Due to Time: If the value of the items has substantially decreased over time, making them unsuitable for resale.
Damaged Package of Copyable Items: This applies to unwrapped CDs, DVDs, and computer software.
Valid Reasons to Return an Item:
Delivered product is damaged (physically destroyed or broken) or defective (unable to switch on).
Delivered product is incomplete (missing items and/or accessories).
Delivered product is incorrect (wrong product/size/colour, fake item, or expired).
Delivered product does not match the product description or picture (not as advertised).
Delivered product does not fit (unsuitable size).